OUR POLICY

Booking & Cancellation

We reserve dedicated time just for you. To help us serve every guest fairly:

• Cancel or reschedule at least 24 hours before your appointment.

• Changes made within 24 hours may be charged up to 100% of the reserved service.

• No-shows are charged 100% of the scheduled service.

• Appointments booked within 24 hours are still subject to this policy.

Thank you for respecting our technicians' time.

We understand traffic happens.

• Up to 15 minutes late: We'll do our best to accommodate you, but your service may need to be shortened.

• Around 30 minutes late: Time-intensive services (such as detailed nail art or extensive cuticle work) may need to be skipped.

• If there isn't enough time to complete your appointment, it will be treated as a late cancellation and the scheduled service fee will apply.

Please call us if you're running behind—we'll always do our best.

Your safety comes first.

For health reasons, we cannot perform services on nails showing:

• Fungal infections

• Green or discolored nails

• Nail lifting from the nail bed

• Open wounds or abnormal nail conditions

If a medical nail condition is present upon arrival, your appointment will be canceled and the scheduled service fee may apply.

We'll be happy to welcome you back once your nails have been cleared by a healthcare professional.

We stand behind the quality of our work.

Gel Manicure

BIAB

Please note:

• Fix appointments must be booked with the original technician whenever possible.

• Damage caused by accidents, improper aftercare, or external factors is not covered.

• Missing a complimentary fix appointment without notice will incur a $15 reservation fee.